Improving Care Management Through CRM Technology

One of the nation’s largest healthcare systems approached Innovaccer with the goal of improving its care management technology. Its mission is to provide high-quality, cost-effective care to enhance community health. It operates in 19 states and is comprised of 105 hospitals, including four academic medical centers and teaching hospitals; 30 critical access facilities; community health services organizations; accredited nursing colleges; and home health agencies; and other services.The system upgraded from its existing technology provider to the Innovaccer Health Cloud to improve transitional care management (TCM) protocols and enhance its customer relationship management (CRM) efforts.

Key Takeaways

• Reduced the readmission rate from 15% in July 2020 to 5.6% in November 2020
• Improved efficiency and communication between patients and providers
• Closed care gaps through data management
• Realized a savings of $180,000 in five months, with projected annual savings of $432,000